Support
Frequently Asked Questions
How do I track my period?
Tap the "Log" tab at the bottom, select the date, and mark it as a period day. You can also log flow intensity, symptoms, and moods.
How accurate are the predictions?
Predictions improve over time as you log more cycles. They're based on your personal patterns and typically become accurate after 2-3 months of tracking.
Is my data private?
Yes! All your data is stored locally on your device only. We never upload your personal health information to external servers.
Can I export my data?
Yes! Go to Profile → Settings → Export Data to download your cycle history in JSON format.
How do I delete my data?
Go to Profile → Settings → Delete Account. This will permanently remove all data from your device.
Can I use Loona for birth control?
NO. Loona is NOT a contraceptive device. Do not rely on predictions for birth control decisions. Always consult a healthcare provider.
Still Need Help?
Contact our support team:
We typically respond within 24 hours
Report a Bug
Found a bug? Please email us at support@theloona.app with:
- Description of the issue
- Steps to reproduce
- iPhone model and iOS version
- App version (found in Settings)