Support

How do I track my period?

Tap the "Log" tab at the bottom, select the date, and mark it as a period day. You can also log flow intensity, symptoms, and moods.

How accurate are the predictions?

Predictions improve over time as you log more cycles. They're based on your personal patterns and typically become accurate after 2-3 months of tracking.

Is my data private?

Yes! All your data is stored locally on your device only. We never upload your personal health information to external servers.

How does the AI work?

Our AI analyzes your cycle patterns, symptoms, and lifestyle factors to provide personalized insights. The more data you log, the more accurate the predictions become.

What if I have irregular cycles?

Loona's AI is specifically designed to handle irregular cycles. It learns from your unique patterns and adapts predictions accordingly.

Is there a free version?

Yes! Loona offers a free tier with basic tracking. Premium subscriptions unlock advanced AI insights and cloud backup.

How do I cancel my subscription?

Cancel through your Apple ID account settings or the App Store. Go to Settings > [Your Name] > Subscriptions > Loona > Cancel Subscription.

Can I export my data?

Yes! Go to Profile → Settings → Export Data to download your cycle history in JSON format.

How do I delete my data?

Go to Profile → Settings → Delete Account. This will permanently remove all data from your device.

Can I use Loona for birth control?

Can I use Loona while pregnant?

Yes, but remember Loona is not a medical device. Consult your healthcare provider for pregnancy-related health decisions.

What devices are supported?

Loona is available for iPhone and iPad running iOS 14.0 or later. Android version coming soon.

How do I sync with Apple Health?

Go to Profile → Settings → Apple Health Integration and enable the features you want to sync. You can control what data is shared with Apple Health.

What's the difference between free and premium?

Free: Basic period tracking, limited AI insights, local storage only.
Premium: Advanced AI insights, unlimited predictions, cloud backup, priority support.